Any employee with a login can submit a work order, area, line, category, and description, so nothing gets lost to a hallway conversation or a forgotten email.

Requests route automatically to the right approver based on area, line, category, or trade, instead of getting emailed around or sitting in someone's queue by accident.

See exactly where a job stands, Reviewing, Approved, Waiting for Parts, On Hold, so nothing sits in limbo without anyone noticing.

Capture estimated labor, spares, and external costs up front, then compare against actuals once the work order closes, no separate spreadsheet required.

Break a large job into child work orders across different trades, each with its own dependencies and schedule, without losing the connection back to the original request.

Log near misses, OSHA recordables, and job hazard analyses through dedicated categories built to protect confidentiality, not generic maintenance request fields.

Create a follow-up work order directly from an existing dispatch, so an abnormality spotted mid-repair doesn't get lost, it becomes its own trackable request tied back to the original.

Assign a work order across trades and see it alongside PMs and reactive work on the same resource calendar, so nothing gets scheduled in a vacuum.