RESEARCH REPORT
The Manufacturing Data Paradox: Drowning in Data, Starving for Insights
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QES Reduces Equipment Downtime by 85%

Quality Electrical Systems (QES) provides high-level engineering and manufacturing solutions. As QES scaled, maintaining effective communication and operational visibility became a critical challenge that required a shift from manual handoffs and processes to a digital system of action. 

With L2L, QES has:

-> Empowered floor operators to communicate issues with leadership in real time

-> Reduced equipment downtime by shifting from reactive "guessing" to data-driven preventative maintenance

-> Cultivated a proactive culture where employee ideas are captured, implemented, and linked to a measurable ROI

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QES x L2L achievements

0 %
downtime reduction
0 k
minutes of uptime gained

Improving collaboration with visibility

“L2L has helped improve communication with the operators on the floor because now they have a digital voice... It just makes everything smoother and cleaner, plus we don't have physical handoffs.”

- Nicholas Gordon, Production Control

Use Case #1

Giving the frontline a digital voice

QES uses L2L to bridge the communication gap between the shop floor and leadership, ensuring every operator can contribute to the "story" of the plant.



 

QES Body 2

Before

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Communication was increasingly difficult as the company scaled. Floor operators lacked a way to effectively communicate problems, often relying on physical handoffs without context.

Now

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Operators use L2L Dispatches to capture deviations. They can explain the exact issues they see on the floor by adding images for quick resolutions and faster Dispatch closures.
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"L2L has helped increase our visibility across the board. Every time we have a failed or missing product, we’re able to capture that instance, assign a reason code for why it happened, and then track the data over time to learn why it occurred and how to correct these issues."

Chad Peterson, Director of Operations
Use Case #2

From reactive to preventative maintenance

QES has transformed its maintenance department into a streamlined, proactive engine powered by real-time operational data.



 

 

QES Body 3

Before

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Maintenance was primarily reactive. Without a reliable way to track issues or prevent them from occurring, equipment downtime regularly climbed to 30,000+ minutes per week.

Now

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By implementing L2L's Preventative Maintenance and Scheduler modules, the QES team can react immediately and track critical spares. This shift has eliminated guesswork and saved significant labor hours.

Use Case #3

Data-driven quality and compliance

L2L has become the foundation of QES’ quality initiatives, providing the data they need to consistently meet high industry standards.

 

 

QES Body 1

Before

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Reacting to non-conformities was a slow process because data wasn't readily available. Maintaining compliance with ISO standards and internal procedures was difficult without a real-time tracking system.

Now

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Real-time data is now used for safety reporting and tracking product defects. By assigning reason codes to every instance, QES can track deviations in real time to correct root causes and ensure a more robust and compliant quality system.

The return on investment

Equipment Downtime ↓

Weekly downtime was reduced from ~35,000 minutes to under 5,000 minutes.

Labor Efficiency ↑

Using the Scheduler and Dispatch modules reduces labor hours by eliminating manual coordination and guesswork.



Collaborative Innovation ↑

QES proactively links employee ideas with solutions with the Kaizen module and assigns a specific dollar value to each improvement. 



Frontline Engagement ↑

This collaborative environment means operators experience greater buy-in and agency in their daily work with their “digital voice.”

ISO & Safety Compliance ↑

Instant access to data on non-conformities and failures ensures the team remains fully compliant with ISO and safety standards.

Communication Effectiveness ↑

The removal of physical handoffs has created a smoother, cleaner flow of information between operators, designers, and engineers.

chart_icon LET'S TALK!

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