Customer Story: Auve Tech
Streamlining operations for autonomous electric buses.
-> Ensures consistent training for a global crew of autonomous vehicle operators with centralized materials that are easy to update.
-> Eliminates repetitive Q&A and troubleshooting tickets across teams with easy-access multi-language guides for operators from Estonia to Japan.
-> Simplifies vehicle operations with pre- and post-operation checklists that help verify everything on the bus is in working order and intact.
Consistent training for consistent operations.
Problem: Information on operating the autonomous buses was passed down verbally. This created inconsistency in a diverse and globally dispersed workforce.
-> L2L acts as a central library to store crucial process information. Everyone has access to the same clear instructions for consistent training and procedures.
Consistent training for consistent operations.
Auve Tech needed a way to standardize training for a diverse and globally dispersed workforce. Centralized digital materials ensure everyone stays on the same page.
Before
Information on operating autonomous buses was passed verbally, creating inconsistency and confusion across different regions.
Now
A central library of digital SOPs provides clear, multi-language instructions for consistent training from Estonia to Japan.
Pre- and post-operation checklists ensure that everything is okay with the bus. All information goes directly to our managers so they can see that everything is as it should be.
Operational checks for safety
Pre- and post-operation checklists ensure everything is intact and working properly. Data is sent directly to managers for instant visibility.
Before
Vehicle checks involved manual verification, which was time-consuming, prone to errors, and provided no data for improvements.
Now
Digital checklists verify everything is in working order, improving overall safety and giving managers real-time fleet health data.
We don't have to deal with recurring questions anymore. They're answered by looking into SwipeGuide and getting the step-by-step guide on how to fix issues within daily work.
Self-service troubleshooting
By empowering operators to find answers independently, Auve Tech significantly reduced the burden on project managers.
Before
Managers were flooded with repetitive troubleshooting tickets, hampering their ability to address more complex technical issues.
Now
An easy-access FAQ knowledge base reduced recurring questions and cut troubleshooting tickets by 50%.
The people behind SwipeGuide are really focus-minded. They are collecting partnerships and trying to learn how to make their platform better.
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