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Before L2L we were struggling...
Before L2L we were struggling with getting hold of the correct people. There were alot of phone calls and it took a lot of time before you had the correct person in place.
With Leading 2 lean, if you have the right system in place, the operator just creates a Dispatch and it will be routed to the correct person and they get help

Mattias Davidsson
Maintenance/ Facilities supervisor | Magna Vargarda Sweden facility