NIC Ice Reduces Lost Time by 66%
NIC Ice produces fresh, premium ice cream products for the global market as a member of Orkla Foods International.
With L2L Guides (formerly SwipeGuide), NIC Ice Barking has:
-> Contributed to their incredible culture of safety and accountability
-> Reduced lost time by alleviating machine breakdowns
-> Relieved operational bottlenecks caused by paper SOPs and checklists
NIC Ice x L2L achievements
Collaborative change
"I realized we needed a better structure and a better Guide on the shop floor to help us with day-to-day improvements. L2L Guides give us feedback straight away, which means the culture sees things change in real time. That's the biggest change and the biggest impact."
- Neil Baber-Hall, Engineering Manager
Building a digital safety culture
NIC-Ice has developed an industry-leading safety culture with the help of digital risk assessments in L2L Guides.
Before
Numerous safety incidents, accidents, and ‘near-misses’ caused by inexperienced or unaware operators and a reactive approach to safety.
Now
An effective, proactive safety culture with dramatically fewer incidents - fuelled by safety checks and risk assessments at the line via QR codes in L2L Guides.
“Part of the freedom with this system comes from QR codes. They allow us to make observations or do a two minute risk assessment. That goes instantly from the operator straight up to their supervisor so they can take action. For us in management, we get a real-time feed from the factory floor with buy-in from the operators.”
Cutting paperwork and improving quality
Digital checklists and SOPs created and distributed in L2L Guides allow NIC Ice to reduce paperwork for supervisors and boost QC.
Before
NIC Ice used paper sheets and Excel to record and manage compliance checks across their operations. This system was difficult to manage and created a complex paper trail for compliance audits.
Now
All quality checks and cleaning procedures are performed by operators on tablets accessed via a QR code. The results are instantly recorded in a digital repository with photographs of any deviation.
Fewer breakdowns with an empowered frontline
Operators demonstrate improved confidence and effectiveness with instant access to digital, step-by-step SOPs on mobile devices. Improved operator efficacy means fewer interventions from engineering staff.
Before
Inexperienced operators caused equipment breakdowns due to human error, and required manual intervention from supervisors when these breakdowns occurred.
Now
Startup and shutdown checks ensure correct procedures are followed and documented, while Checklist Alerts provide immediate documentation of deviations.
The return on investment
Safety ↑
Lost time ↓
66% reduction in lost time from breakdowns and safety incidents
Frontline engagement ↑
Operators enjoy the opportunity to improve their skills and working knowledge
Paperwork ↓
Up to 50% less paperwork with a digital system for SOPs, safety, and compliance
Quality and compliance ↑
Collaboration ↑
Barking enjoys a renewed culture of continuous improvement and safety, with intuitive Guides playing a key role
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