Highest Rated Solution by Gartner Voice of Customer
For manufacturing enterprise leaders looking to deploy aManufacturing Execution System(MES),Gartner Analysts offer a valuable way to shorten the distance between where they're at and understanding the best solutions to consider for their specific needs.
However, what do most enterprise IT leaders value even more?
Recommendations straight from their peers. Especially when they're based on first hand experience.
Gartner's Peer Insights customer reviews - MES
Hard learned best practices from other successful companies can take time to gather. So Gartner created thePeer Insights platform as a way to capture and aggregate in-depth reviews of enterprise IT solutions, effectively allowing companies (and the public) to tap into the collective experience of large enterprise customers.
Every year, the solution providers that have the largest quantity of reviews (50+) go into the running for the "Customer's Choice" designation. From that group, the four with the highest ratings are branded Customer's Choice designee's for the given year. Here are the four providers designated for 2020: (Notice their ratings range between 4.3 - 4.5)
The Problem: Quantity vs. Quality
The problem with this is that although it's important to have a sufficient baseline number of reviews, the average rating is what truly matters more than number of reviews. How customers rate a solution and whether they recommend it is what we're interested to know.
NOTE: When pulling up reviews forMES providers on Peer Insights, the default is to show results byquantityof reviews received by a company rather thanqualityof reviews (ratings by customers). As ratings are the best indication of value to a customer, you'll want to sort the results for "Average Rating, High to Low"to see who customers are recommending.
Once you've sorted for average rating, you'll notice that as of May 2020, the "Choice of Customer" group gets collectively bumped down the list, the first one being Parsec that now shows up in 8th place, and the others further down the list.
Highest when sorted by overall rating
L2L's Lean Execution System (LES) platform, referred to by its foundational module name CloudDISPATCH, however rises straight to the top.