From Shop-Floor Chaos to Predictable Plant Performance
How QES reduced downtime by 85%
QES used to run on paper checklists, hallway handoffs and whoever shouted loudest. Maintenance was mostly reactive, and weekly downtime sat around 35,000 minutes.
Today it's under 5,000. In this session, Nick Gordon walks through how QES moved to a single digital dispatch system across a complex multi-site campus, kept decades of maintenance knowledge from walking out the door, and built continuous improvement into the daily routine.
What We'll Cover:
Getting Knowledge Off Paper. How QES captured maintenance history and expert know-how digitally, so the plant stopped relying on a few people's memory and checklists that were easy to skip.
Standardizing Across Sites. The roadmap QES used to get multiple sites working the same way, with clear, trackable workflows in place of "loudest voice wins."
Giving Every Operator a Voice. How a simple, standard way to raise an issue moved QES from firefighting to planned maintenance.
Running Huddles on Real Numbers. How QES feeds live dispatch data into Power BI tier huddles, so daily conversations start from facts instead of assumptions.
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